Dear Sir or Madam:
Month after month, year after year, I have received your newsletters and literature and seen your advertisements. They portray happy couples walking on beaches and families picnicking in the yard. I’ve read your headlines about how you’d help me save for retirement and for my kids education. I’ve even glanced at your countless brochures about your car buying services and insurance products. It’s been a 30 year relationship, and frankly, I’m disappointed in you. You made many promises to me, and none have been kept.